Customer Service Officer

Company Description FLS Group is a leading logistics services provider with over 30 years of experience delivering tailor-made solutions to complex logistics challenges worldwide. The company's success is built on deep expertise, strong personal service, and comprehensive know-how across interconnected supply chain offerings. FLS Group operates specialized divisions including FLS Projects, FLS Logistics, FLS Warehousing, and FLS Trading to support diverse customer needs. The organization focuses on keeping businesses moving efficiently and reliably by designing customized global logistics solutions. Applicants can learn more about FLS Group and its services at FLS-Group.com.

Role Description The Customer Service Officer is a full-time, on-site role based in Chonburi, responsible for providing responsive and professional support to customers across FLS Group's logistics services. This position manages inbound and outbound customer communications, handles inquiries and service requests, and coordinates with internal teams to ensure accurate information and timely resolution of issues. The role involves monitoring shipment status, updating customers on progress, addressing concerns, and supporting problem-solving for logistics-related challenges. The Customer Service Officer helps maintain service quality by documenting interactions, following standard operating procedures, and contributing to continuous improvement of customer experience. This role requires a detail-oriented, service-focused approach and the ability to work collaboratively in a fast-paced environment.

Qualifications

• Strong Customer Service and Customer Support skills to handle inquiries, resolve issues, and provide accurate information.
• Ability to drive Customer Satisfaction and enhance Customer Experience through proactive, courteous, and solution-oriented communication.
• Excellent Interpersonal Skills to collaborate with internal teams and build positive relationships with customers and partners.
• Effective verbal and written communication skills in English; additional language proficiency is an advantage.
• Basic understanding of logistics, supply chain, or related fields; prior experience in a logistics or service environment is preferred.
• Proficiency in MS Office and the ability to work with customer management or ERP systems.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks and priorities.
• High level of reliability, professionalism, and a customer-focused mindset.