Customer Service Officer (Order Processing) EAT

5-7 Years

SGD 3,000 - 4,000 per month

Job Description

Book Contracts/Orders according to customer's request
Checked that customer's PO pricing are in line with quotation or prior agreement, else rework on pricing calculation to get approval before sending order confirmation to customer.
Co-ordinate with factory to get special price updated into system
Monitor on delivery dates and do necessary expediting with factory to meet with client's expectation as close as possible
Follow-up on payments with clients to ensure payments received prior to shipment arrangement unless otherwise with agreement with SOM in view of urgency of project site requirement.
Follow up on overdue positions and co-ordinate with Accounts Receivables department in
Handle LC negotiation and preparation of all necessary documentation.
Issuance of Debit or Credit notes in case of discrepancies / needed circumstances
Monitor credit limits & payments
Release orders per customer's shipping instruction [ensuring Incoterm, forwarders info, delivery address etc are all cleared.
Assist in Project Registration and relevant Project Data updates into Company's CRM system.
Arrange for necessary documents for custom clearance be provided (e.g. Certificate of Origin, Test certification etc)
Process complaints
Co-ordinate all relevant information to Person in charge in Quality Department
Arrange necessary documentation for the returns of materials.
Update of Customer data into SAP and Sales Scout system

SKILLS AND KNOWLEDGE