We are looking for a proactive and service-minded
Customer Service Operator-English Skill
to support customer inquiries, order processing, and delivery coordination. This role plays a key part in ensuring smooth operations and delivering a positive customer experience through effective communication and cross-functional collaboration.
Job Scope / Responsibilities :
Customer Support & Inquiry Handling
- Provide polite and professional customer support through various communication channels
- Handle customer inquiries related to quotations, orders, returns, exchanges, claims, and website usage
- Provide accurate information and follow up on customer cases until completion to ensure customer satisfaction
Order Processing & System Update
- Accurately enter customer orders into the system
- Verify order details including product quantity, delivery address, and related information
- Update customer and order data accurately in systems such as SAP or CRM
Delivery & Issue Support
- Coordinate with customers, Sales, and Logistics teams to resolve delivery-related issues
- Monitor order, shipment, and case status through internal systems and ensure proper case closure
- Support urgent cases and escalate issues appropriately when required
Cross-functional Coordination
- Act as a key point of contact between customers and internal teams
- Support collaboration across Sales, Logistics, Warehouse, and other related functions
Service Quality & Process Compliance
- Follow company policies, procedures, and service standards
- Ensure accuracy in documentation, order handling, and system updates
- Report recurring issues, errors, or improvement ideas to supervisors
Qualifications / Requirements :
Skills & Experience
- Service-minded with strong communication skills
- Ability to communicate in English at a working level (spoken and written)
- Basic computer literacy and ability to work with internal systems
- Basic Excel skills (data entry, filtering, basic formulas)
- Ability to manage multiple tasks and prioritize work effectively
- Experience with SAP, CRM, or customer service systems (e.g. Zendesk, Genesys) is an advantage
Competencies & Personal Attributes
- Customer-focused with a polite, professional, and positive attitude
- Patient, emotionally mature, and able to handle customer situations calmly
- Detail-oriented, responsible, and able to follow procedures accurately
- Good teamwork and communication skills with cross-functional teams
- Open to feedback and eager to learn and improve
- Able to work under pressure and handle multiple tasks in a fast-paced environment
Why Join Us
- Opportunity to work closely with cross functional teams within B2B environment
- Hands-on experience in customer service and order management
- Supportive team environment with learning and development opportunities
