Customer Service QA Specialist (Chinese Speaker)
Customer Service QA Specialist (Chinese Speaker)
Stellar BlueFresher
- Posted 4 months ago
- Be among the first 10 applicants
Job Description
The Role
Key Responsibilities
Key Responsibilities
- Monitor and evaluate customer service interactions (calls, chats, and emails) to ensure compliance with company standards.
- Identify trends, gaps, and areas of improvement in customer interactions.
- Collaborate with team leads and training departments to enhance processes and service delivery.
- Generate reports on quality performance and recommend action plans.
- Support the continuous improvement of customer service KPIs (CSAT, FCR, NPS, etc.).
- Mandarin and English is a must
- Proven experience in customer service or quality assurance within a support environment
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills in English and/or Mandarin.
- High attention to detail and ability to provide objective, constructive feedback.
- Open to candidates with no prior experience.
- Attractive Salary & Benefits
- Working From Home
More Info
Key Skills
About Company