Customer Service Representative

RESPONSIBILITIES:

• Provide professional live support assistance to clients worldwide
• Respond to client emails and support account opening, amendments and account maintenance processes
• Handle back-office and client-related queries in a timely manner
• Promote company products and services to prospective and existing clients
• Identify sales opportunities and proactively engage clients to drive conversions and retention
• Build and maintain strong relationships with prospective and existing clients
• Follow up with leads and assist clients throughout the onboarding process
• Support clients with technical and troubleshooting issues related to trading platforms
• Deliver high-quality customer service and ensure client satisfaction at all times
• Liaise with internal departments to resolve client issues efficiently
• Maintain professional telephone etiquette and communication standards
• Contribute to team goals and achieve targeted sales and service results.

REQUIREMENTS:

• Able to speak in Thai, both verbal and written, with fluent English skills (minimum B2 level)
• Previous experience within FX brokers in sales and/or customer support roles
• Experience in a similar role will be considered an advantage
• Strong communication, negotiation and interpersonal skills
• Sales-oriented mindset with ability to build client relationships
• Ability to work efficiently under pressure and multitask effectively
• Good computer literacy, including Microsoft Excel and Word.

OFFER:

• Competitive remuneration
• An opportunity to build a company and grow in it
• The freedom and flexibility of fully remote work
• Collaborative and supportive team environment.