Your Job
To be the main point of contact for all order fulfillment activities, responding to inquiries of the assigned customer accounts promptly and efficiently. Co-ordination of all post-order activities on shipping and complaint handling.
Our Team
You will be reporting to Manager, Group Customer Service
What You Will Do
- Order Process management. Receive, check and process customer orders received on SAP. Follow-up with customers or internal departments on missing or incorrect data.
- Action requests for order changes with the relevant plants by following customer T&C's when defined or per Molex Financial policy guidelines on: Expedites; Pull-in/push-out; Increase/decrease/cancellation.
- Monitor customer order backlog and pro-actively initiate expedites with the objective to meet CRD. Pro-actively inform our customers of any relevant changes in delivery schedules.
- CSR routine Sales force support expediting
- Shipping management. Co-ordination of any special shipping arrangement with the manufacturing locations/divisions, freight companies and warehouse as relevant. This will cover activities such as: Premium freight, agreement on freight cost liability and drop shipments.
- Submit document before arranging shipment.
- Customer Scorecards. Review and coordinate feedback of any required corrective action based on scorecard data with Sales and inform the customer.
- Analyze forecast demand against actual orders for all scheduling agreements and give feedback to customers, where the agreed parameters have been exceeded. The assigned responsibility may also include VMI customer where coordination required on the transition from an order driven customer to a consignment customer following the proper consignment guidelines. Coordinate relevant actions with Supply Chain, Sales and customer. Need to refer to Global VMI Key Criteria for VMI approval and adjust the appendix in coordination with the Contract Specialist/VMI Analyst. This also includes close follow up to ensure proper consumption billing and to perform hub inventory reconciliation as required.
- Initiate requests for SAP Master Data maintenance, Customer master; Customer Material info records.
- Complaint Handling (Quality Notifications and Dispute Management). Process customer complaints on the SAP system per the company guidelines. Co-ordinate relevant corrective actions with customer, sales engineers and plants to replace defect products and close the issue by providing 8D reports, credit notes etc. Maintain customer websites where requested.
- CSR routine Sales force support expediting
- Monthly reporting. Provide input (Red/Green flags) to CSR supervisor/manager in timely and accurate manner
- Customer visits in co-ordination with appropriate stakeholders.
- Understand, support and contribute to current Molex Total Quality Management (TQM), Six Sigma, International Standards Organization (ISO) and Environmental, and/or Health and Safety (EH&S) Management Systems by following stated policies and procedures.
- Perform other related duties as assigned by management.
Who You Are (Basic Qualifications)
- Diploma and above or any related discipline.
- Customer service, sales support, purchasing or material planning. Working experience in electronic industry is preferable.
- Fluency in both Thai & English.
What Will Put You Ahead
- Good command of both spoken and written English. Depending on location will need Mandarin where applicable.
- Good computer knowledge, especially Microsoft office: excel, word, outlook, etc
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Personal Information We Collect And How We Use It
Careers Individuals from all over the world apply for jobs with Koch Industries through the Koch Careers or similar websites, third-party job posting sites, job fairs, or directly to the business locations. The information job seekers provide through this process is often maintained by third-party service providers. This information may be maintained in locations within the United States, accessible to our global recruiting team, and be shared with our corporate affiliates for the purpose of evaluating you for positions within our company. The information submitted by job seekers, such as name, contact details and any other information relevant to the application is used to evaluate their qualifications for employment and to contact them regarding possible employment opportunities. It is in our legitimate business interests to use this information in the selection process and to communicate with you, and it will be necessary to provide us with this information so that we can assess your application.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy [link removed] helps employees unleash their potential while creating value for themselves and the company.
