Customer Service Representative - Native Thai speaker -Hospitality & BPO industry

Customer Service Representative - Hospitality & BPO industry

Position Details:

• Project: Luxury Hotel Account

• Location: Singha Complex, Bangkok

• Working Hours: Shift-based, Between 08:00 AM – 08:00 PM

• Salary: THB 20,000 – 25,000

Minimum Requirements:

• Thai language proficiency: C1 level or above

• English language proficiency: B2 level or above

• Prior experience in the hospitality industry is a must

• Customer service experience - BPO

Qualifications

• Bachelor Degree preferred.
• Proficiency in English & Thai (spoken and written).
• Significant experience in a complex fast paced environment.
• Minimum 1 year of prior relevant people management experience.
• Knowledge of basic KPIs (Shrinkage, Productivity, CSAT).
• Ability to work across shifts and also support the team training and quality.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Excellent written and verbal communication skills.
• Passion for ensuring an excellent user experience.

Application link: https://careerseng-teleperformance.icims.com/jobs/64381/customer-service-support--thai/jobmode=job&iis=LinkedIn++Recruiter&iisn=Jul+26+CSS+TH+BKK