Customer Service Representative

Are you looking to power the next leap in the exciting world of advanced electronics Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics.

At Qnity, we're more than a global leader in materials and solutions for advanced electronics and high-tech industries – we're a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.

Position: Customer Service Representative

Location: Bangkok, Thailand

Responsibilities:

• Act as the primary point of contact for receiving, reviewing, and processing customer purchase orders via email, ensuring accuracy and timely entry into SAP in accordance with established procedures.
• Manage the end-to-end order handling process, including order processing, delivery instructions, and shipment coordination.
• Monitor open order status proactively and take necessary actions to ensure on-time delivery in line with customer commitments.
• Provide effective customer support by resolving inquiries and requests in alignment with company sales policies; escalate complex issues to appropriate stakeholders in a timely manner.
• Build and maintain strong relationships with customers by consistently delivering professional, high-quality service, and collaborate closely with the Sales team to ensure customer satisfaction.
• Coordinate with cross-functional teams including Sales, Supply Chain, Logistics, Finance, and external warehouses to ensure customer requirements are clearly understood and fulfilled.
• Support the accounts receivable process by working with relevant teams to follow up on outstanding payments.
• Prepare and provide sales-related reports (e.g., order volume versus forecast) to support business decision-making.
• Ensure compliance with corporate policies, procedures, and regulatory requirements, and recommend improvements where appropriate.
• Provide backup support to team members as needed to ensure smooth operations.
• Serve as the key user and point of contact for the SAP Order-to-Cash module within the business.

Qualifications:

• Bachelor's degree in any field or equivalent experience.
• Minimum of 3 years of experience in Customer Service or Order Fulfillment, with hands-on experience in ERP systems such as SAP (experience with Salesforce is a plus).
• Fluent in Thai and English; Chinese proficiency is required.
• Customer-focused mindset with the ability to work effectively with both external customers and internal cross-functional teams.
• High attention to detail, with strong problem-solving and analytical skills.
• Self-motivated, proactive, and adaptable, with the ability to drive productivity improvements and support process enhancement initiatives.

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Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sexual orientation, gender identity, marital status, national origin, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.