Customer Service Representative

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

This position is responsible for tasks performed in the processing and management of customer orders, including Purchase Order receipts, Sales Order processing, Sales Order management, shipment scheduling and document processing, invoicing.

What will you do

• Perform functional responsibilities of CSRs
• Receive, review, and process customer purchase orders from e-mail, customer's portal and calls
• Review inventory stock level, customer requirements, production lead times
• Enter Sales Orders with appropriate product item number, order quantity, lead-time, packaging requirements, and pricing. Confirm order with customer using appropriate means
• Efficiently communicate customer order requirements to Production
• Confirm price, delivery, instructions, and freight pricing as required
• Correspond with customers, managers
• Perform all customer's orders in responsible area
• Inform customers for delivery date & act as customer's point of contact
• Efficiently, and quickly communicate to customers changes with orders, as necessary.
• Proactively review open order reports and information, providing documentation as requested to customers, manufacturing plants or sales.
• Process and monitor Return Authorizations, obtain required approvals for changes to customer-specific information and special accommodations.
• Reconcile stock from customer's portal and stock in system and co-ordinate for adjustment (if any)
• Own, manage, and co-ordinate to update customer data and files.
• Other job responsibilities and requirements that may be assigned.
• Work in accordance with ISO 9001 and ISO 14001 and ISO 45001.
• Work in compliance with quality, environmental, occupational health and safety laws and regulations.
• Control and ensure that no pollution in the workplace.

What are we looking for

Education: Minimum Bachelor Degree.

Experience: Minimum 3-5 years of customer service/customer relations/sales experience

IT knowledge: Strong ERP systems knowledge (JD Edwards) and MS Office applications – Word, Excel

Languages: Native Thai, English professional level spoken and written is a must.

Soft skills:

• Problem solving and communication skills
• Able to multi-task and carefully proofs own work
• Must be self-directed in performance of routine work, responds to internal and external customer requests in timely manner
• Can do attitude
• A team player

Who are we

Quaker Houghton is the global leader in industrial process fluids, continually improving and innovating so the worlds steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next.

Our values: Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Do Great Things Together and Act with integrity.

Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world.

Send us your application and FIND YOUR FUTURE!