Customer Service Representative

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Early Applicant

Job Description

The Role

Handle inbound live chats from players or users and respond to their queries effectively.
Resolve in-game issues, account problems, or transaction concerns in a timely manner.
Respond to customer inquiries accurately and professionally, maintaining brand tone and empathy.
Manage customer complaints by identifying root causes and providing appropriate solutions.
Ensure high levels of customer satisfaction and retention.
Maintain clear records of customer interactions and escalate complex cases when necessary.
Collaborate with internal teams (technical, product, or moderation) to resolve user issues.
Meet individual KPIs related to response time, resolution rate, and customer feedback.

Ideal Profile

Requirement

High school diploma or above; a Bachelor's degree is a plus.
Previous experience in customer service, online support, or live chat handling preferred.
Experience in gaming, tech, or digital platforms is an advantage.
Must have computer

What's on Offer