Handle customer enquiries & customer shipments from booking release to cargo arrival at destination
Provide professional customer service to meet customer's satisfaction.
Promote and support ZIM's e-commerce products to customers.
Answers incoming customer calls and emails and acts as a concierge to guide the customer through its experience with ZIM.
Creates and modifies export bookings based on customer needs and availability as determined through consultation with the booking tool.
Coordinates solutions to documentation issues for customers.
Requires fielding a large volume of incoming calls from ZIM's client base while maintaining a professional and courteous, and customer-focused demeanor.
Requirements:
Bachelor's degree in Merchant Marine Trade, Business Administration or related fields
1-3 years experience in shipping and logistics business
