About WhiteCrow
We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client's in-house talent acquisition teams.
About our client
Our client operates in the consumer financial services space, focusing on making everyday purchases and essential needs more accessible through flexible financing solutions. They support individuals across their financial journey—from obtaining their first line of credit to managing long-term financial flexibility—by enabling more informed and responsible credit decisions.
Our client has built a vast network that connects consumers with a wide range of small and mid-sized businesses, as well as providers in the health and wellness sector. Through this ecosystem, they play a meaningful role in supporting both customer financial well-being and the growth of businesses that form a critical part of the broader economy.
As a Customer Service Specialist, you will be responsible for...
Quote and Order Management:
- Interfacing with Customers for Quote request or Price inquiries and approval
- Submitting quotation request for pricing team approval.
- Sales order entry, order confirmation & expediting orders.
- Order change and backlog price adjustment
- On-going Backlog Management
- Shipment release and follow up
- Reporting and supporting past due backlog reduction
- NPI - follow up with PM/Plant/Finance for part master and cost setup
- Handling Sample order
- Processing RMA / Goods replacement
Customer Service:
- Handling customer enquiries & complaints. Investigating and working with other departments to resolve customer issues in a timely manner.
- Emails/Conference calls / Customer and company Plant Visits for critical delivery issues, expedition or projects.
- Working out solutions on Customer's special requirements, such as label, Customs process, packing & etc.
- NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.
Customer Supply Chain Management:
- Initiating Stock Requisition for customer advance order or buffer stock.
- Working with Planning team on capacity adjustment in order to fulfill Customer's demands
- Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis
- Managing customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.
- Negotiating with Customer for VMI liability and deadstock compensation.
- Resolving logistics and custom issues with relevant functions
Customer Credit and Billing Management:
- Billing attainment
- Following up queries with Account Receivable
- Coordinating with Finance and Customer to solve pass due invoices issue
- Managing customer credit status & escalate for any abnormal status
- Applying credit release
- Processing Credit note / Debit Note
What you already have...
- Bachelor's degree or equivalent
- 2–3+ years in customer service / order management (manufacturing preferred)
- Strong communication and stakeholder management skills
- Experience handling customer complaints and resolution
- Ability to work under pressure in a fast-paced environment
- Proactive mindset with strong ownership and accountability
- SAP knowledge preferred
- Mandarin communication capability is a plus
