Customer Service Supervisor

Responsibilities:

• Coordinate with oversea sales and customer to get order done.
• Check order detail and key in the system and make sure all order has completed on time delivery.
• Provide internal document support internal process by daily and weekly and send to production & all parties.
• Follow up product to meet production planning plan.
• Responding promptly to customer inquiries.
• Communicating with customer through various channels.
• Acknowledging and resolving customer complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Maintaining a positive, empathetic and professional attitude toward customer at all time.

Experience Requirements:

• Bachelor's degree in a related field.
• Have at least 3 years experience.
• Experience with incoterm 2020 / UCP 600/ shipping documents.
• English Verbal and written communication skills.
• Able to work under pressure.
• Have an international business knowledge.