Neopetal
Customer Service / Support Manager
Senior
Bangkok
Full-time
Operations
Overview
Own customer support operations, ensuring enterprise customers receive fast, professional, and reliable service.
Key Responsibilities
- Manage customer support workflows, SLAs, and escalation paths
- Coordinate with SRE, engineering, and account teams on issue resolution
- Build support documentation and knowledge bases
- Track customer satisfaction and operational metrics
- Scale support processes as customer volume grows
Requirements
- 10+ years of experience in enterprise customer support or operations
- Background in technology or cloud services preferred
- Structured, calm under pressure, and customer-focused
Role Requirements
- Bangkok-based. 4 days onsite / 1 day remote
- Fluent Thai + English required
- Top university background preferred
