Team Management: Oversee daily operations, management, performance evaluation, and team motivation. Lead the team to achieve goals and continuously enhance customer satisfaction.
Data Analysis & Coordination: Periodically analyze user feedback and data reports. Coordinate with the R&D team to facilitate problem-solving and improve product quality.
Service Excellence: Establish customer service workflows and management systems tailored to the needs and habits of Thai users to deliver the best customer experience in Thailand.
Job Requirements:
Experience: 5+ years of experience in gaming customer service, with at least 2 years in a Team Lead role. Strong background in business operations and team management.
Gaming Passion: Deep understanding of MMO games; a loyal fan of the Ragnarok (RO) series and a passionate hardcore gamer.
Personality: Outgoing, enthusiastic, and proactive in communication. Strong social skills and a proven track record of driving business initiatives forward.
Goal-Oriented: Ability to proactively review and iterate on customer experience models while establishing standardized processes and systems.
Language Skills: Proficiency in English and Chinese (Listening, Speaking, Reading, and Writing) is highly preferred.
