Job Description:
We are looking for individuals who excel at delivering exceptional client support by combining deep product knowledge with solution-oriented guidance across multiple channels. The role also supports business growth by translating client feedback into improved processes and increased product adoption.
Key Responsibilities:
- Develop industry knowledge: Grow into a domain expert on our products including business accounts, payment cards, company creation and accounting services
- Deliver high-quality client support: Provide articulate and solution-oriented assistance to clients across multiple channels, including email, phone and website chat, ensuring their inquiries and issues are resolved efficiently
- Resolve client challenges: Actively assist clients in overcoming challenges, offering personalized support and guidance for smooth resolution
- Drive business growth: Identify opportunities to introduce additional Statrys products or services that align with prospect or client needs, contributing to both client satisfaction and business growth through solution-based recommendations
- Maintain up-to-date product knowledge: Stay updated on company products to communicate effectively with clients, providing accurate information and tailored advice that meets their needs
- Collaborate with internal teams: Work closely with stakeholders in Product, Compliance, and Tech teams to address client feedback and ensure concerns are promptly resolved and used to enhance product offerings
- Propose process improvements: Proactively identify opportunities to enhance workflows and tools based on client feedback, and collaborate with internal teams to implement these improvements
Qualifications:
- Minimum of 1-2 years of experience in customer support or account management
- Fluent in English; proficiency in Chinese is a plus
- Strong attention to detail, critical thinking, and problem-solving skills
- Ability to multi-task and thrive in a high-energy environment
- Team player with a proven ability to work effectively under pressure
Benefits:
- 20 days of annual leave
- 15 days of work-from-home (WFH) per year
- WFH every Wednesday
- Complimentary lunch every Tuesday and desserts on Fridays
- Health insurance coverage
- Performance-based bonus of up to 2 months salary
About Statrys:
Statrys is a Hong Kong/Singapore-based fintech company providing a suite of solutions for SMEs, startups, and entrepreneurs operating across borders. Our services include company incorporation, business accounts, foreign exchange, and accounting support, all designed to simplify the way businesses manage their operations internationally. With a focus on transparency, ease of use, and human support, we serve a global client base from offices in Hong Kong, Bangkok, and Singapore, offering multilingual assistance and tailored solutions across every stage of the business journey.
Learn more about us: https://www.statrys.com
