Customer Success/Account Management - Thailand (Hospitality Tech only)

About RateGain

RateGain Travel Technologies is a global provider of AI-powered SaaS solutions for the travel and hospitality industry. Working with 13,000+ customers and 700+ partners across 100+ countries, RateGain helps businesses accelerate revenue growth through improved acquisition, retention, and wallet-share expansion.

Today, RateGain is one of the world's largest processors of electronic transactions, price points, and travel intent data. Its platforms empower revenue management, distribution, and marketing teams across hotels, airlines, online travel agencies, metasearch platforms, car rentals, travel management companies, cruises, and ferries to make smarter, faster commercial decisions.

Founded in 2004 and headquartered in India, RateGain works with 33 of the Top 40 Hotel Chains, 4 of the Top 5 Airlines, 7 of the Top 10 Car Rental brands, and all leading OTAs and metasearch platforms, including 25 Global Fortune 500 companies, helping unlock new revenue opportunities every day.

Who We Are Looking For

We are currently seeking Associate Director to join our high-performing Account Management team for the Hospitality business. This role is based in Thailand and is critical to expanding our footprint through strategic account growth, with a focus on cross-sell and upsell within existing relationships. The ideal candidate will have a proven track record of strategic sales, customer engagement, and relationship management in the SaaS or travel technology domain.

What You'll Do

Strategic Account Management & Growth:

Own and manage a portfolio of accounts in the region.

Ensure client satisfaction with current products, drive product adoption and ensure renewals.

Experience in farming to drive revenue expansion through cross-sell and upsell opportunities across RateGain product suite across Distribution, Marketing and Business Intelligence.

Develop deep relationships with decision-makers and influencers within client organizations.

Sales & Commercial Excellence:

Identify customer needs and align RateGain solutions to solve business challenges.

Build commercial proposals, lead negotiations, and close deals to achieve quarterly and annual revenue targets.

Collaborate with internal product and delivery teams to ensure solution success.

Regional Focus

Represent RateGain in client meetings, events, and industry forums across the India region.

Maintain up-to-date knowledge of regional travel trends and competitive landscape.

Stakeholder Management & Collaboration:

Coordinate with cross-functional teams including marketing, delivery, and customer success to deliver value to clients.

Provide feedback to product and innovation teams based on market needs and customer insights.

What you need to succeed:

Education & Work Experience:

Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.

7-12 years of experience in enterprise sales, partnerships, or account management, preferably in SaaS or hospi/travel tech.

Proven success in driving cross-sell/upsell strategies within enterprise accounts

Knowledge & Technical Skills:

Strong commercial sales acumen and understanding of B2B SaaS business models.

Proficiency with CRM tools such as Salesforce.

Ability to analyze account performance data and identify expansion opportunities.

Familiarity with the travel and hospitality ecosystem is highly desirable.

Soft Skills:

Excellent communication, presentation, and negotiation skills.

Strong relationship-building capabilities with decision makers in Distribution, Revenue and Marketing functions in hotel chains.

Strategic thinker with a hands-on approach to execution.

Self-driven and results-oriented with a customer-first mindset.

Attitude & Culture Fit:

High ownership and accountability.

Entrepreneurial spirit with the ability to thrive in a dynamic, fast-paced environment.

Passion for delivering value to customers and driving measurable business impact.

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on grounds of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying disability, or any other basis covered by law. All employment decisions are based on qualifications, merit, and business needs.