Customer Success Associate

Customer Success Associate

Location: Bangkok, Thailand

To Apply |*Important* Please send your resume and a brief cover letter outlining your interest and why you are the right fit for this role to [Confidential Information].

About Us | Happily.ai is a B2B SaaS company on a mission to create happier, healthier workplaces. We believe in Fearless Experimentation, Initiative-making, being Responsive, and achieving Excellence in everything we do. If you are passionate about bringing joy to clients using strong analytical and problem solving skills, we would love to hear from you!

Role Overview |As a Customer Success Associate, you will be at the forefront of enhancing our customer's experience and success with our products and services. You will be instrumental in onboarding new customers, delivering targeted interventions to improve organizational health, and providing ongoing support to resolve customer issues. This role requires a blend of skills in relationship building, problem-solving, and data analysis to ensure our customers achieve their desired outcomes and remain satisfied with our solutions.

Key Responsibilities |

Customer Onboarding:

• Facilitate smooth account setups for new customers, ensuring they understand how to use our products and services effectively.
• Conduct comprehensive training sessions tailored to the specific needs of each customer, ensuring they are fully equipped to get the most out of our offerings from day one.

Customer Success:

• Utilize customer data to design and implement targeted interventions aimed at improving organizational health and customer outcomes.
• Work closely with customers to understand their challenges and objectives, using insights to drive strategic interventions that enhance their experience and success.
• Build a strong relationship as a trusted advisor to support Leadership and HR teams with their organizational culture and enabling their key people initiatives

Customer Support:

• Serve as the primary point of contact for customer issues, providing timely and effective solutions to ensure customer satisfaction and retention.
• Employ problem-solving skills to address customer challenges, escalating issues as necessary to ensure they are resolved promptly.

Qualifications |

• Bachelor's degree in business, marketing, or a related field.
• Experience in a customer-facing role, preferably in the B2B SaaS industry, with a focus on customer success, training, or support.
• Strong understanding of customer success principles and practices, with the ability to translate customer needs into actionable strategies.
• Excellent problem-solving and analytical skills, with a data-driven approach to designing and delivering customer interventions.
• Exceptional communication and interpersonal skills, with the ability to engage and educate customers effectively.
• Proficiency in both written and spoken English and Thai; additional language skills are a plus.

This role is ideal for someone passionate about making a tangible impact on customer success and who thrives in a dynamic, collaborative environment. Ideal skillset that will help you succeed is being people-oriented, positive and growth mindset, strong written communication and public speaking skills, and a faster learner.

Compensation |

We are looking for a junior to mid-level Customer Success Associate. Compensation varies from 25K - 45K depending on experience.

Why Join Us |

• Be part of a mission-driven company making a real impact on workplace happiness
• Play a crucial role in shaping better workplace cultures and employee experiences for dozens of companies
• Work in a dynamic, collaborative environment with a focus on innovation
• Opportunity for significant professional growth and development

More About Happily.ai |

Founded in 2017, we are a 14 person start-up based in Thailand with customers in Thailand and internationally. We are a team under our parent company, DHA Siamwalla. Our mission at Happily is to create happier, healthier workplaces. Through applied behavioral science and cutting edge AI tech, we help create more meaningful relationships at work, employees develop their skills and a growth mindset, and leaders and organizations create a positive, high-performing workplace that people love and would recommend to others.

If you are ready to take on a challenging and rewarding role where your contributions truly matter, apply today.