Customer Success Manager (AI & Revenue Systems)

About the Company:

We are a young startup of experienced & successful experts in Hospitality, Big Data, and AI. Based out of Bangkok, with customers throughout South East Asia.

Location: Bangkok, Thailand (Hybrid – 3 days in-office)

Reporting to: Head of Operations

About the Role:

We are looking for a high-ownership Customer Success Manager who treats every client implementation as their own business. You will be responsible for the end-to-end journey of hotels, resorts and businesses from other industries adopting our Revenue Management Systems (RMS) and Agentic AI solutions, and keeping the success in Customer Success long after the go-live date.

This isn't a check-the-box account management role. It requires a meticulous hands-on project leader who can track complex technical milestones.

You will be at the forefront of the Agentic AI movement in Southeast Asia. As we expand beyond hospitality into new industries, you will have the opportunity to define the Customer Success playbook for the next generation of AI-driven tools.

Responsibilities:

1. Rigorous Project Tracking & Onboarding

           1.1 Project Lead (Onboarding): Own the client journey from Day 1. You will manage the end-to-end onboarding process, ensuring data is gathered accurately and systems are configured to meet client needs. You own the timeline.

           1.2 Data Integrity: Manage the gathering of complex datasets from client properties. You must have the attention to detail to spot discrepancies in data flows before they reach the development team.

       1.3 Cross-Functional Liaison: Act as the primary bridge between the client and our internal Data Science and Dev and Engineering teams. You'll translate client requirements into technical reality and ensure that custom requests don't get lost in translation.

2. High-Impact Communication & Presentation

           2.1 Stakeholder Management: Confidently lead regular syncs and project steering committees.

         2.2 The Voice of the Product: Maintain exceptional messaging standards. Whether it's a formal deck, a project update, or a quick WhatsApp/Slack message, your communication must be professional, articulate, and proactive.

3. Proactive Ownership & Production Support

           3.1 Problem Solving: When roadblocks occur (and they will), you don't just report them—you bring solutions. You take full ownership of the client's success and ROI.

        3.2 Production Support: Once a client is live, you are their guardian angel. You'll monitor system health, troubleshoot issues, and provide ongoing support to ensure they are getting maximum ROI from our tools.

Who Should Apply:

           Experience: 3–5 years in Customer Success, Technical Project Management, or Revenue Management (SaaS background preferred).

           The Detail Gene: You are the type of person who notices the one inconsistent cell in a 1,000-row spreadsheet. You believe that close enough is not good enough for financial data.

           The Tech/Data Edge: You aren't afraid of a spreadsheet or a data schema. While you don't need to code, you do need to understand how data flows between systems.

           PM Chops: You can juggle multiple client deployments at once without dropping the ball.

           Project Tooling: Proficiency in project management software such as Jira to maintain absolute transparency on project status. High level Office tool skills (Google Workplace or Microsoft) is deemed essential.

           Curiosity: Habitual curiosity to learn new technologies, approaches, business models and more. Rather than wait to be taught, you are already attempting to stay ahead of the curve.

           Language Command: 

-        Mandatory: Fluent, high-level English (written and verbal). You will be communicating with international stakeholders daily.

-       Advantageous: Professional proficiency in Thai or Bahasa to support our regional expansion.

The Setup

●      Work Environment: We value collaboration. We work together in our Bangkok office at least 3 days per week.

●      Location & Compliance: Based in Bangkok with the existing legal right to work in Thailand

●      Innovation: You'll be working with Agentic AI—one of the most exciting frontiers in tech today. This isn't just a standard SaaS role; it's a front-row seat to the AI revolution.