About us
WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.
Position Overview
We are seeking a dynamic and customer-focused Customer Success Manager (CSM) to agentic AI delivery team. You'll play an integral role throughout the entire customer lifecycle from early solutioning and onboarding, to project delivery, and long-term account success. This is a client-facing role that blends elements of presales, solution delivery, and customer success. This role requires technical and project management background. You'll have excellent communication skills, and the ability to translate customer requirements into actionable deliverables, e.g. designing conversation flows, system integration.
Key Responsibilities:
Customer Engagement & Success
- Maintain regular client engagement through business reviews and product training.
- Manage change requests and incident responses per SLA, utilizing product and client business knowledge for effective problem-solving.
- Analyze usage data and business metrics to enhance product adoption and prevent churn.
- Identify and address gaps between client expectations and solution performance, mobilizing internal resources or leading optimization efforts as needed.
- Understand customer needs and conduct upselling based on customer fit and growth stage.
Presales & Business Development Support
- Participate in pre-sales activities including RFx response, solution pitching, and customer workshops
- Support sales teams by articulating solution value, use cases, and business benefits
- Deliver compelling presentations and demos to executive, business and technical stakeholders
- Design AI-driven solutions for large enterprise customers, aligning product capabilities with customer business needs.
Solution Design & Execution
- Collect, document, and translate customer requirements into R&D feature requests and product enhancements.
- Designing conversation flows, prompt and customer journey according to requirements
Project & Account Management
- Lead project management for delivery and on-site integration projects, including requirement communication, PoC design, project planning and timelines, team coordination, progress promotion, leadership, and risk management until final delivery
- Drive adoption and usage of agentic AI and voice bot features post-deployment
- Provide regular updates, success metrics, and value realization reports to customers
Requirements:
- Degree in Engineering, Technology, Business Management, or related fields
- 2-3 years of experience in technical role
- 2-3 years of experience in either Customer Success, Presales, Project Manager, Technical Project Manager, or Solution Delivery roles
- Strong sense of creating value for customers, excellent systematic and logical thinking ability, can quickly understand the product and the customer's original business system
- Strong communication and interpersonal skills; ability to engage C- and D-level stakeholders
- Solid understanding of networking fundamentals: TCP/IP, Firewall, Routing, cloud (AWS, Azure, or On-Premises deployments)
- Native Thai and professional in English, Mandarin would be a strong advantage
Advantageous to have
- Basic knowledge of SIP trunk, SIP/RTP protocol and telephony integration
- Prior experience and understanding of BFSI, FMCG, Telco or Martech industries, or enterprise service or enterprise sales
- Understanding of networking fundamentals: TCP/IP, Firewall, Linux, Routing, cloud (AWS, Azure, or On-Premises deployments)
Why Wiz.AI
At WIZ.AI, you won't just witness the cutting edge of Generative AI. You will define it, engineering proprietary Talkbots and advanced LLMs that deliver transformative, measurable impact for global
enterprises across 17 countries. We offer an unparalleled ground-floor opportunity within a hyper-growth market leader.
Our flat, results-driven culture ensures technical brilliance translates directly to strategic influence,
rewarding your unlimited potential with industry-leading, results-driven compensation.
Elevate your career beyond iteration. Come build your best career story with us.
