About the job
CyberWissen is hiring a driven, bilingual (English) Customer Success Manager to join a high producing team within our B2B sales division. Qualified candidates must permanently reside in any of following countries: (Vietnamese, Koreans, Chinese, Germany, Japanese, Thais, Cambodians, Singaporeans, Malaysians, Philippines, Indonesians, Laos, Taiwan). This is a hybrid position for those living within a commutable distance to our offices, or fully remote for those living outside a commutable distance.
CyberWissen's cybersecurity software is trusted by millions of people and thousands of organisations, globally. CyberWissen is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing customer relationships in this pivotal role!
About CyberWissen
CyberWissen Security is transforming cybersecurity for people and organisations globally. CyberWissen's intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organisations, CyberWissen is the leader for ViXa Identity-First Platform Cybersecurity Real-Time Anomaly Detection built in Extended Detection and Response (XDR), ViXa AI, ViXa Valut (password, passkey and secrets management, privileged access, secure remote access and encrypted messaging). Learn how our zero-trust and zero-knowledge solutions defend against cyber threats.
About The Job
Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions.
Responsibilities
- Thrive in a supportive but independent workplace with the opportunity to grow as our organisation grows
- Meet or exceed sales targets within SMB Cohort
- Communicate with German speaking customers, both written and verbal
- Provide strong interactions with customers at the Senior Management level with support on forming relationships with C-level contacts
- Work with clients to negotiate contract renewals, cross-sells and upsells
- Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
- Maintain a structured cadence with named customer accounts, build relationships, present CyberWissen solutions, troubleshoot challenges, manage issues with the broader CyberWissen team and close deals
- Advise customers on best practices for securing and protecting their business against password related breaches
- Proactively manage the success of a portfolio of assigned CyberWissen Security customers to deliver consistent value across the entire lifecycle
- Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers
- Understand and navigate account procurement practices to negotiate licensing contracts
- Resolve customer issues, alone and through collaboration with other CyberWissen Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
- Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc
- Become a CyberWissen Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & CyberWissen expert
- Drive customer advocacy in the form of references, referrals, and case studies
- Perform data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
- Participate in the evolution of CyberWissen Security's own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives
- Act as a subject matter expert on all CyberWissen products, staying knowledgeable and up-to-date on changes, updates, and new products
- Contribute towards the development of a strong team environment by upholding high work standards
- Jump at opportunities to go the extra mile to ensure our customers are supported and successful!
Requirements
- 5+ years of experience in Account Management or SaaS Customer Success roles/Sales roles
- Must be fluent, both verbal and written in English
- Must be experienced and understand people's culture and traditions (Vietnamese, Koreans, Chinese, Japanese, Thais, Cambodians, Singaporeans, Malaysians, Philippines, Indonesians, Laos Taiwan)
- Strong technical knowledge as it pertains to software integrations, implementation, onboarding & support
- Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
- Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives
- Unrivalled sense of autonomy, ownership, and dedication to helping customers realise their intended value
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Aptitude for learning software; strong with business applications
- Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
- Working knowledge of Salesforce.com, SAP, Ariba
- Undergraduate degree preferred (BA/BS)
- Experience working in Cybersecurity platforms, Software, IAM industry is a plus
Benefits
- Hybrid
- 2,000 2,500 US dollar per month - depends on experience
- 20 days annual holiday plus public holidays
- Sick Pay
Working location and permits
- You must have a working permit
- You must be national or living in any of following countries: (Vietnamese, Koreans, Chinese, Germany, Japanese, Thais, Cambodians, Singaporeans, Malaysians, Philippines, Indonesians, Laos, Taiwan)
- Can Start 02.01.2025
CyberWissen is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
