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Iron Mountain

Customer Success Manager

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  • Posted 5 days ago
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Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions If so, let's start the conversation.

  • Relationship & Success Management: Act as the primary point of contact and trusted advisor for customers, conducting compliance assessments and root cause analysis to resolve service or billing issues.
  • Onboarding & Sales Support: Guide new customers through the accreditation and documentation process while qualifying marketing leads and identifying upselling or cross-selling opportunities.
  • Contract Renewals & Negotiations: Lead the contract renewal process, including negotiating pricing and SLAs, preparing bid documents for RFPs, and ensuring account profitability.
  • Collaboration & Reporting: Work across internal teams (Sales, Marketing, and Operations) to execute customer site tours and track key performance metrics like lead generation and web inquiries.

Category: Sales

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [Confidential Information]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0102921

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About Company

Job ID: 148958283

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