Customer Success Manager

About LearnRush

LearnRush is an AI-powered Learning Management System designed for modern enterprises. The platform helps organizations manage employee learning, compliance training, onboarding, role-based learning journeys, AI-powered course creation, knowledge vaults, assessments, reporting, and learner engagement at scale.

We work with enterprise clients across sectors and are looking for a dynamic, customer-focused, and driven Customer Success Manager to manage key accounts, drive adoption, support client success, and build long-term relationships.

Role Overview

The Customer Success Manager will be responsible for managing enterprise client accounts post-sales, ensuring smooth onboarding, driving platform adoption, conducting admin and learner trainings, supporting client queries, and acting as the bridge between the client and internal teams.

The ideal candidate should have prior experience handling B2B enterprise customers, strong communication skills, the ability to manage multiple stakeholders, and a proactive approach to solving client problems.

Key Responsibilities

Enterprise Account Management

• Manage assigned enterprise accounts and build strong, long-term client relationships.
• Act as the primary point of contact for client stakeholders including HR, L&D, Admin, IT, and Business teams.
• Understand client goals, training requirements, adoption challenges, and success metrics.
• Drive account engagement through regular follow-ups, review meetings, and proactive support.

Onboarding & Implementation Support

• Coordinate with internal teams and clients during onboarding and go-live.
• Support clients in understanding the platform setup, user management, course assignment, reporting, learning paths, certificates, and other LMS workflows.
• Ensure timely closure of onboarding tasks, client dependencies, and go-live milestones.

Admin & User Training

• Conduct detailed admin training sessions for client LMS administrators.
• Conduct learner orientation sessions and platform walkthroughs where required.
• Create confidence among client teams to independently use LearnRush for day-to-day learning operations.

Platform Adoption & Success

• Monitor client usage, adoption, and engagement.
• Identify gaps in platform usage and recommend best practices to improve adoption.
• Share relevant feature updates, use cases, and learning strategies with clients.
• Help clients get maximum value from LearnRush.

Support & Issue Coordination

• Handle client queries, support requests, and basic troubleshooting.

Coordinate with product, technology, and support teams for issue resolution.

• Track open items and ensure timely closure.
• Maintain clear communication with clients on issue status and next steps.

Product Walkthroughs for Prospective Customers

• Support the sales team by conducting platform walkthroughs or demos for potential customers when required.
• Explain LearnRush features clearly, confidently, and in a client-relevant manner.
• Understand prospect requirements and showcase suitable platform capabilities.

Internal Coordination & Reporting

• Maintain account notes, action trackers, client feedback, and implementation status.
• Share regular updates with internal stakeholders on client health, risks, opportunities, and escalations.
• Capture client feedback and share product improvement suggestions with the internal team.

Desired Skills & Competencies

• Strong experience in managing B2B enterprise customers.
• Excellent verbal and written communication skills.
• Confident in conducting client meetings, trainings, and product walkthroughs.
• Strong relationship management and stakeholder management ability.
• Good understanding of SaaS platforms, LMS, HRTech, EdTech, or enterprise software.
• Ability to manage multiple accounts and priorities simultaneously.
• Problem-solving mindset with strong ownership.
• Comfortable working in a fast-paced startup environment.

Preferred Qualifications

• Experience: 2-4 years preferred
• Education: MBA preferred
• Industry Preference: B2B SaaS, HRTech, LMS, Enterprise Software, Learning & Development solutions 
• Prior experience in Customer Success, Account Management, Client Servicing, Implementation, or Enterprise Support.
• Experience working with HR, L&D, training, or enterprise SaaS teams will be an added advantage.
• Prior exposure to LMS platforms, HRMS integrations, SSO, or enterprise onboarding will be preferred.

What We Are Looking For

We are looking for someone who is energetic, articulate, customer-obsessed, and execution-focused. The person should be comfortable speaking to enterprise clients, managing expectations, solving problems, conducting trainings, and ensuring that clients are successful on LearnRush.

This is not a passive support role. It requires ownership, follow-through, relationship-building, and the ability to drive client outcomes.