Customer Success Manager(On-site)

About AI Rudder

AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human.

Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.

Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.

Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.

How We Work

• AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.
• Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work
• Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What You'll Do

About the Role

1. You are a product evangelist with the ability to educate on the business value of AI Rudder solutions through detailed solution demonstrations of the value points.

2. You translate and align our products to maximize the customer's ROI on value.

3. Identify where best to utilize specialists and experts in the sales cycle while taking a technical leadership role within the deal cycle.

4. Conduct PoC/PoV to help customers understand the solutions to their business requirements.

5. You will work on multiple prospects simultaneously prioritizing through engaged communication with other teams or through partners.

6. Keeping up to date on our technology, you will have a chance to present at webinars, conferences, or other marketing engagements

What We're Looking For

1. 5+ years of one or more of the following: After-sales and Project experience in Software-as-a-Service solutions.

2. Strong technical background — proficiency in using large language model tools with basic ability in API integration.

3. Software background is to must-have, Key Account service experience is nice to have.

4. Project management, account management, problem-solving and analytics skills, service attitude, communication, and collaboration across teams.

5. Have business analytics experience; familiarity with SQL, Python or other database languages is a plus.

6. Superior solution scoping abilities, using existing solutions and influencing new product development.

7. Thai native speaker and strong English communication (a must). The ability to natively communicate in an Asian language is a huge plus.

Salary Range: 80K-120Kmonthly, based on experience

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.