Key Responsibilities
1. Onboarding & Implementation
- Lead end-to-end onboarding for new POS partners, ensuring smooth system setup, configuration, and integration with GoWabis platform.
- Deliver product training sessions (online or onsite) to salon/spa/clinic owners and staff.
- Collaborate with the tech team to tailor settings and resolve setup challenges.
2. Partner Success & Account Management
- Serve as the primary point of contact for assigned POS accounts, building strong, long-term relationships.
- Monitor partner usage, engagement, and performance to ensure theyre achieving their business goals.
- Identify opportunities to introduce relevant GoWabi services (e.g., marketing campaigns, premium features) that enhance partner success.
3. After-Sales Support & Troubleshooting
- Respond to partner inquiries via phone, email, or chat, resolving technical and operational issues with empathy and efficiency.
- Coordinate with product and engineering teams to address bugs and improve the POS experience.
- Maintain and update partner-facing resources such as FAQs, training guides, and knowledge base articles.
4. Retention & Feedback Loop
- Proactively check in with partners to ensure satisfaction, address concerns, and reduce churn.
- Gather partner feedback and share actionable insights with the product team to inform roadmap decisions.
- Track and report on satisfaction scores, usage trends, and retention metrics.
Qualifications
- Bachelors degree in Business, Communications, IT, or a related field.
- 2+ years in customer success, account management, or implementation rolesexperience with POS, SaaS, or hospitality/retail systems is a plus.
- Strong interpersonal skills and ability to build trust with business owners and frontline teams.
- Tech-savvy with the ability to explain software in a clear, approachable way.
- Problem-solving mindset with a customer-first attitude.
- Thai fluency required; English proficiency preferred.
What we offer :
- A steep learning curve
- 8 Days of Annual leave
- 20% discount at Gowabis application wide
- 10% discount at Gowabi for Friend & Family
- 1,000 THB Free Gift Card at Gowabi application monthly
- Flexible Benefit starts at 10,000 THB per year
- Friendly, International and Dynamic working environment
- Cozy office such as relax corner and Ping Pong Table
- Free snack and drinks in the office
- Cozy outfits
