Customer Success Manager

About Voy

Voy India, previously EarlyFit, is India's first full-stack metabolic health and weight loss platform. Built at the intersection of healthcare, science, and consumer technology, we have combined GLP-1, medical expertise, endocrinologist-led care, diagnostics, nutrition coaching, and ongoing behavioural support into one seamless experience.

We aren't just a weight loss app; we're a clinical revolution.

Since 2019, Voy has transformed the health of more than 20 Lakh members globally across the UK, Germany, Brazil and now India through evidence-based, science-led medical care.

What You'll Own

• Own the end-to-end customer journey and experience.
• Build strong relationships with customers through calls, chats, and WhatsApp.
• Resolve concerns with speed, empathy, and ownership.
• Drive customer engagement, retention, and satisfaction.
• Collaborate with Sales, Operations, and Product to improve the customer experience.
• Turn feedback into actionable insights that make our product better.

You're Probably a Great Fit If You

• Have 5+ years of experience in Customer Success, Client Success, or Account Management.
• Are an exceptional communicator with strong problem-solving skills.
• Stay calm under pressure and thrive in fast-paced environments.
• Believe every customer deserves a five-star experience.
• Love taking ownership instead of waiting for instructions.

Bonus Points

• Experience in D2C, healthcare, wellness, or health-tech.
• Familiarity with CRM tools like HubSpot, Freshdesk, or Zoho.

Location : Jasola, Delhi