Customer Success Officer

Customer Success Officer

Salamander Jewelry Co., Ltd. Nakhon Pathom, Thailand

Salamander Jewelry, a leading international jewelry manufacturer, is looking for a motivated Customer Success Officer to join our growing team.

Company Description

Founded in 1997, Salamander Jewelry Co., Ltd. is a leading manufacturer of body piercing and fashion jewelry, supplying international brands and retailers worldwide. Known for innovative designs, reliable production, and competitive pricing, Salamander offers a wide range of jewelry collections together with OEM/ODM manufacturing services.

With a strong focus on quality, customer satisfaction, and operational excellence, the company continuously invests in product development, efficient manufacturing, and responsible business practices to support long-term partnerships with clients around the world.

Role Description

This is a full-time, on-site role for a Customer Success Officer located in Nakhon Pathom, Thailand.

The role focuses on managing customer communication, processing orders, and coordinating closely with internal teams to ensure smooth order fulfillment and a high level of customer satisfaction. The position serves as a key link between customers and internal departments such as Ordering, Planning, Production, and Shipping.

Key Responsibilities

Manage daily communication with customers via email and other communication channels.

Process customer orders and coordinate with the Ordering and Planning teams to confirm production lead times.

Coordinate with the Shipping Department and customers regarding shipment schedules and delivery updates.

Update customers regarding payment status, delivery timelines, and order progress.

Maintain and update the CRM system to support ongoing customer relationships.

Handle customer feedback and complaints, coordinating solutions with internal teams.

Prepare reports, maintain documentation, and participate in company improvement initiatives.

Qualifications

Strong communication and customer service skills

Ability to coordinate with multiple internal teams and manage customer requests efficiently

Strong organizational and problem-solving skills

Ability to work in a fast-paced, team-oriented environment

Good English communication skills (written and spoken)

Experience in manufacturing, jewelry, or B2B environments is an advantage

Bachelor's degree in Business Administration, Marketing, or related field (preferred)

Salary & Benefits

THB 25,000+ per month, depending on experience and qualifications.

• Additional benefits provided in accordance with company policy.