The Customer Success Specialist - SaaS role supports software implementation, customer onboarding, and user adoption for business applications. The position works closely with customers to maximise system adoption and business value while collaborating with internal teams in a dynamic, fast-paced environment.
Responsibilities
- Lead end-to-end onboarding, implementation, and project management activities for customers, ensuring smooth deployment and user adoption
- Analyse customer business processes, particularly in accounting, finance, procurement, and back-office operations, and recommend optimal system configurations
- Conduct requirements-gathering sessions, workshops, product demonstrations, user training, and user acceptance testing support to help ensure project success
- Collaborate with sales, product, and operations teams to resolve customer issues, improve customer satisfaction, and maximise platform utilisation
- Build strong customer relationships, monitor product usage, gather feedback, and contribute to continuous product and service improvements
Requirements
- 3+ years of experience in customer success, software implementation, enterprise resource planning or application support, project coordination, business analysis, or a related customer-facing role
- Basic understanding of accounting, finance, procurement, invoicing, workflow management, or corporate back-office operations
- An accounting background with an interest in SaaS or IT solutions will also be considered
- Strong communication, presentation, and stakeholder management skills, with the ability to conduct training sessions and engage professionally with business users
- Experience supporting business-to-business software deployment, SaaS solutions, enterprise resource planning systems, or business application implementation projects
- Knowledge of requirements gathering, process documentation, and user acceptance testing is preferred
- Business-level English communication skills
- A proactive and customer-focused approach, with strong ownership, adaptability, and problem-solving abilities in a fast-paced environment
About the company
A Japan-based technology company that plans, develops, and supports cloud-based business solutions. The company has an international presence, including operations in Thailand that support the delivery of its solutions to customers in global markets.
#citybangkok
