We are looking for Customer Support Agents (Russian-speaking) to join our partner's Customer Support team on behalf of our partners!
Your Role:
- Respond to customer inquiries and provide prompt and accurate assistance in Russian through chats, emails and calls
- Handle customer complaints and resolve issues effectively
- Ensure customer satisfaction through professional and courteous communication
- Maintain detailed and accurate records of customer interactions and transactions
- Identify opportunities for process improvements and provide feedback to management
Requirements
- Fluent in Russian, advanced English
- Previous experience in customer support or a similar role is a plus
- Excellent communication skills, both written and verbal. Fast speed typing is a plus
- Strong problem-solving and conflict resolution skills
- Confident PC user (aware of cookies/cashу and why/when should clean them)
- Ability to multitask and work efficiently in a fast-paced environment
- Ability to work in shifts - Morning, Afternoon, Night. Ability to work 5 days a week (including weekends)
Benefits
- Remote work opportunity
- Flexible working schedule
- Interesting product
- Salary and bonuses based on your performance
- Learning opportunities
- Career growth prospects
Apply today and become a part of something truly spectacular!
