Customer Support Executive

We are seeking a highly motivated and proactive Flight Support Executive for our team. As an Executive, you will learn various aspects of customer support like query resolution, handling situations, and interacting with customers. As a Customer Support Representative, you will be the main point of contact for our customers, providing assistance and resolving any issue they may have.

Responsibilities

• Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service.
• Support customers across Telecommunication/E- e-mail/Chat, Meet customer requirements through first contact resolution.
• Clarify customer requirements; probe for and confirm understanding of requirements or problems.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer files.

Requirements

• Freshers with good communication skills.
• Ready to work in rotational shifts (No Night Shifts for females).
• Knowledge of international/domestic travel voice process.
• Be enthusiastic and have a zeal to perform.