Customer Support Executive (International Process)

Description

We are looking for a Customer Support Executive to join our international process team. The ideal candidate should have 0-1 years of experience in customer support roles and should be able to handle customer queries and complaints in a professional and efficient manner.

Responsibilities

• Handle customer queries and complaints via email, phone and chat
• Provide accurate and timely information to customers
• Resolve customer issues in a timely manner
• Collaborate with other teams to ensure customer satisfaction
• Maintain customer records and update customer information in the database
• Meet customer service level agreements (SLAs)
• Adhere to company policies and procedures

Skills and Qualifications

• Excellent communication skills in English (both written and verbal)
• Good interpersonal skills and ability to work in a team
• Ability to work in a fast-paced environment and handle multiple tasks
• Basic computer knowledge and typing skills
• Familiarity with customer support software and tools
• Ability to learn quickly and adapt to changes
• Bachelor's degree in any field (preferred)