Customer Support Executive

Location: Hyderabad (Hitech City)

Employment Type: Full-Time

Experience: 1–5 Years

Salary: ₹3.75 LPA – ₹4.75 LPA (Based on Experience)

Job Summary

We are looking for an experienced Customer Support Executive to join our team. The ideal candidate should have experience in an International Voice Process (Inbound) and possess excellent communication skills in English. The candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring an exceptional customer experience.

Key Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Resolve customer queries and complaints with accuracy and empathy.
• Provide information regarding products and services.
• Maintain accurate records of customer interactions in CRM systems.
• Meet quality, productivity, and customer satisfaction targets.
• Escalate unresolved issues to the concerned department.
• Follow company policies and quality standards.
• Collaborate with internal teams for timely issue resolution.

Eligibility Criteria

• Bachelor's degree in any discipline.
• 1–5 years of experience in an International Voice Process (Inbound Calling).
• Excellent verbal and written communication skills in English.
• Comfortable working in a 24×7 rotational shift environment, including night shifts.
• Willing to work from the office (Hitech City, Hyderabad).
• Immediate joiners or candidates serving up to a 15-day notice period are preferred.

Required Skills

• International Voice Process
• Inbound Calling
• Customer Support
• Customer Service
• Excellent English Communication
• Active Listening
• Problem Solving
• Complaint Resolution
• CRM Software
• Call Handling
• Customer Relationship Management
• Time Management
• Team Collaboration
• Adaptability
• MS Office

Benefits

• Two-Way Cab Facility
• Loyalty Bonus
• Performance-Based Incentives
• Five-Day Working Week (Rotational Week Off)
• Career Growth Opportunities

Preferred Candidate Profile

• Minimum 1 year of experience in International Voice Process.
• Strong customer handling and communication skills.
• Customer-focused with a positive attitude.
• Ability to work under pressure and meet service-level agreements (SLAs).

Important Notes

• No AR Calling Experience.
• No Healthcare Process Experience.
• No Domestic Voice Process Experience.
• Freshers are not eligible.
• Immediate joiners are preferred.