Customer Support Executive

Key Responsibilities:

• Handle inbound and outbound international calls, emails, and chat support.
• Resolve customer queries, complaints, and requests in a timely and professional manner.
• Provide accurate information regarding products/services.
• Maintain records of customer interactions, transactions, and feedback.
• Adhere to process guidelines, service levels, and quality standards.
• Escalate complex issues to senior support as needed.

Required Skills:

• Excellent verbal and written communication skills in English.
• Strong listening, problem-solving, and customer service skills.
• Ability to manage multiple tasks.
• Basic computer knowledge (MS Office, CRM tools preferred).

Please note that this role requires you to work in rotational shifts and rotational week offs.

Qualifications:

• Graduate in any discipline.
• Freshers & experienced candidates (0-3 years) welcome.

Salary:

• As per industry standards + shift allowance + incentives + cab