Department: Global Customer Support
Location: Thailand
Compensation: 23,200 / month
Description
To provide excellent service to customers by addressing inquiries, resolving issues, and ensuring a positive experience with the company's products or services.
Key Responsibilities
- Responding to phone calls, emails, and chat messages.
- Quickly and efficiently resolving customer issues.
- Processing returns, exchanges, and customer complaints.
- Keeping records of each interaction with customers.
- Updating customer information in the CRM system.
- Collecting and forwarding customer feedback to relevant departments.
- Informing customers about the status of their inquiries.
Skills, Knowledge and Expertise
- Excellent oral and written communication skills for both Russian and Kazakh languages.
- Ability to conduct dialogue politely and professionally.
- Ability to work with large volumes of information.
- Attention to detail and accuracy in documentation.
- Proficiency in PC and basic office programs.
- Skills in working with CRM systems and other specialized software.
Conditions and Benefits
- Initial training
- 22700 THB monthly gross salary
- Shift work 2/2 (daily and overnight 12-hour shifts)
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