Customer Support Technician

Job Description: Customer Support Technician

Role Title: Customer Support Role

Location: Thailand (Bangkok-based)

Reports to: Country Manager / Head of Operations

Business: EnerCore / EnerShare Thailand

Employment Type: Full-time

About EnerShare

EnerShare is a global leader in Battery Energy Storage Systems (BESS) with over 15 years of lithium-ion expertise and 2GWh+ installed capacity worldwide. We provide high-safety, high-performance energy solutions for homes and businesses, helping Thailand transition to a sustainable, low-cost energy future.

Role Purpose

The Customer Support Technician serves as the primary technical interface between EnerCore's commercial team, customers, and global product teams. This is an office-based, pre- and post-sales role focused on delivering expert product guidance, resolving technical issues, and ensuring customers and partners achieve maximum value from EnerCore's BESS and energy solutions.

Key Responsibilities

1. Pre-Sales Technical Support

• Review customer site requirements and load profiles to recommend suitable BESS, inverter, and solar configurations
• Prepare technical proposals, solution summaries, and product presentations for the sales and BD team
• Respond to technical RFQs and product inquiries from distributors, EPCs, and end customers
• Support product demonstrations, trade exhibitions, and customer site visits as required

2. Post-Sales & Customer Support

• Act as the first point of contact for technical issues, troubleshooting requests, and warranty queries
• Coordinate with global HQ engineering and product teams to resolve escalated technical cases
• Track open cases through to resolution, ensuring timely and accurate communication with customers
• Prepare and maintain technical FAQs, troubleshooting guides, and service documentation

3. Technical Documentation & Training

• Develop and update product datasheets, application notes, and installation guides for the Thai market
• Deliver product training sessions for distributors, installers, and internal sales staff
• Adapt or translate technical materials from English to Thai where required

4. Product & Market Feedback

• Collect and consolidate customer and partner feedback on product performance and reliability
• Report field issues and improvement suggestions to the regional and global product teams
• Support product launches by validating local compliance, certification status, and compatibility requirements

Requirements

• Experience: 2-5 years in a technical support, application engineering, or field service role within the solar PV, BESS, power electronics, or electrical engineering industries
• Education: Bachelor's degree in Electrical Engineering, Energy Engineering, or a related technical field
• Technical Skills: Solid understanding of BESS systems, inverters, solar PV design, and/or energy management systems (EMS). Experience with CRM or ticketing systems is a plus
• Communication: Able to translate complex technical concepts into clear, accessible language for non-technical stakeholders
• Mindset: Detailed oriented, customer-focused, and comfortable managing multiple open cases simultaneously
• Languages: Thai (Native/Fluent) and English (Business level/able to read technical documents and communicate with global HQ)

Compensation & Benefits

• Base Salary (commensurate with experience)

How To Apply

• Please send your CV and a brief introduction email to [Confidential Information].