Customer Windows/Customer Quality Management Staff

Job Description

Are you passionate about quality excellence and ready to be the voice of the customer in a fast-paced, high-precision manufacturing environment Join our team and play a pivotal role in driving continuous improvement, product reliability, and customer satisfaction!

What You'll Do:

Customer & Process Quality Control

• Act as the key customer contact for all quality-related concerns.

• Prepare and submit quality documents (PPAP, APQP, PSW, PCR/ECR, etc.).

• Coordinate 8D investigations and follow-ups, collaborating with internal teams and other Bosch plants.

• Handle customer complaints, IQIS input, and QMM ECR/concession activities.

• Lead and support internal/external audits and manage customer touchpoint requirements.

• Analyze and report on inspection and trial events, including co-checks and sample submissions.

• Deliver timely inspection reports and maintain monthly customer reporting.

Problem Solving & Quality Assurance

• Investigate 0-km claims, internal failures, and defective parts.

• Lead containment actions, including 3rd-party sorting coordination.

• Provide external cost reporting and manage Safe Launch activities.

• Support Cpk/Cmk evaluations for new model introductions.

General Support

• Work closely with cross-functional teams and respond swiftly to issues.

• Assist with tasks assigned by supervisors and contribute to continuous improvement initiatives.

Qualifications

What We're Looking For:

• Bachelor's Degree in Industrial Engineering or related fields

• English proficiency: Good speaking, listening, and reading skills

• 5+ years of experience in automotive quality or process engineering.

• Strong knowledge and experience in Management and Quality Management Systems (QMS) are required.

• Strong Microsoft Office skills (Excel, Word, PowerPoint, Outlook).

• Solid understanding of Quality Management Systems (ISO/TS16949 - IATF16949 & ISO14000).

• Trained in QMS core tools: APQP, FMEA, Control Plans, MSA, SPC, PPAP, and CSR requirements.

• Experience with product audits, dock audits, and operation of measuring instruments.

Additional Information

Why Join Us

• Be part of a globally recognized organization.

• Work with cutting-edge technologies in a collaborative environment.

• Opportunities for continuous training and career development.

• Contribute to meaningful, high-impact automotive projects.

Apply now to become a quality leader who shapes the future of automotive innovation!