CX Efficiency and Operations Manager (SPX Express)

3-5 Years

This job is no longer accepting applications

Job Description

Job Description

Monitor CX efficiency matrices (E2E resolution time; Backlog; agent productivity; AR)
Work with internal stakeholders within CS and SPX to improve efficiency & quality
Support workforce short / mid-term planning against volume forecasts and key change milestones
Support process improvement; SOP development across SPX CX
Assist in delivering key analyses and P0 projects
Routinely provide management report on operational and strategic KPIs
Performs other related duties as assigned

Requirements

Bachelor&aposs degree in logistics, supply chain management, business administration, or a related field.
3-5 years of experience in Project management and /or process improvement roles
Excellent communication skills as this role will require collaboration and alignment with multiple teams
Self-driven and good leadership skills to facilitate cross functional interactions
Strong analytical skills to conduct data-driven decisions
Be creative in problem-solving
Proficient in Excel and PowerPoint