D2C Subscription Support Specialist

About LG Electronics

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, Life's Good, embodies our commitment to ensuring a happier, better life for all.

With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.

Our management philosophy, Jeong-do Management, embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of Customer-Value Creation and People-Oriented Management, these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment.

Join us and become a part of a company that is not just about creating solutions for a better life, because at LG, Life's Good.

About the job

The role involves adhering to established design input and output standards. Collaboration with SCM (Supply Chain Management) and CS teams is essential for the issuance and management of subscription orders. The designer must maintain continuous professional development by completing annual quality-related training and demonstrate strong technical skills in design methodologies and standards. Additionally, they are expected to contribute to the continuous improvement of design processes and quality control.

Key responsibilities

Subscription Order Management:

• Manage: Handle subscription orders including back orders and requests to change models.
• Pending Order Follow-up: Track and manage pending orders until closure.
• Termination: Process order terminations.

Collaboration:

• Work closely with Supply Chain Management and Service teams for subscription order issuance and related processes.

Requirements

• Bachelor's degree in related field
• At least 5 years experiences in related task
• Experience in SCM filed would be advantage
• Good command in English and Thai.
• Computer literacy; MS. Office (Excel)
• Able to work under pressure