Company Description
ByteBridge is a global infrastructure delivery partner headquartered in Silicon Valley. With active operations across six continents, we specialize in the end-to-end execution of data center and workplace infrastructure projects. By combining centralized governance with efficient local execution, ByteBridge enables enterprises to expand seamlessly across regions and markets. Our commitment to consistency, compliance, and speed ensures world-class infrastructure deployment for global organizations.
Job Summary
The Data Center Facilities Management Technician / Engineer is responsible for supporting day to day facility operations, change management, and maintenance activities within a colocation data center environment. This role ensures the reliability of critical infrastructure systems including power and cooling, while maintaining strict compliance with operational procedures and risk controls.
Key Responsibilities
- Review and understand technical documentation in English, including MOP, SOP, and EOP
- Provide clear communication and reporting to Data Center Technicians and stakeholders
- Support operations of critical infrastructure systems including UPS, generators, power distribution, and cooling systems
- Read and interpret single line diagrams and understand power flow from source to equipment
- Participate in change management processes by reviewing maintenance plans, understanding scope, dependencies, and potential impact before execution
- Identify risks prior to maintenance activities, including single points of failure and potential impact to critical systems
- Assess whether activities are safe to proceed and escalate concerns when required
- Review maintenance records and validate scope of work before execution
- Coordinate with vendors and engineers to ensure work is completed according to approved procedures
- Escalate immediately for any critical issues including power events, risks to uptime, or deviation from approved plans
- Follow defined escalation protocols and ensure no critical action is taken without proper approval
- Handle incidents such as power failures by checking alarms, identifying affected systems, verifying UPS and generator status, protecting critical load, and following EOP procedures
- Coordinate with vendors and engineers during incident resolution and ensure proper documentation
- Perform and track preventive maintenance activities according to schedule and checklist
- Ensure maintenance tasks are completed and properly recorded
- Act as a liaison between data center teams, vendors, and site operations
- Supervise vendor activities onsite and ensure compliance with procedures and safety standards
Qualifications and Requirements
- Ability to read and understand technical documents in English
- Basic knowledge of data center critical systems, especially electrical and cooling systems
- Understanding of UPS, generators, and power distribution systems
- Ability to read and interpret electrical drawings such as single line diagrams
- Familiarity with change management processes in a data center or similar environment
- Experience working with MOP, SOP, and EOP is preferred
- Strong problem solving and risk assessment skills
- Ability to identify and evaluate operational risks and system impact
- Strong communication skills with the ability to provide clear and structured escalation updates
- Ability to work under pressure and respond effectively to incidents
- Willingness to work onsite in a data center environment and support after hours activities when required
Key Competencies
- Structured thinking during incidents and troubleshooting
- Strong sense of ownership and accountability
- Attention to detail and compliance mindset
- Ability to coordinate across multiple stakeholders
Summary
This role requires a technician who can understand critical infrastructure systems, assess risks before execution, follow strict operational procedures, and communicate effectively. The primary objective is to protect data center uptime and ensure safe and reliable operations at all times.
