Perform data center on-site duty shifts, ensuring continuous monitoring and operational readiness.
Respond to incidents and execute service tickets promptly according to SLA requirements, including ad hoc tasks.
Maintain a strong understanding of IDC environments and monitoring systems; identify and assess potential risks through regular inspections.
Follow EOP (Emergency Operation Procedures) to quickly and accurately handle urgent issues, document incident data, and produce initial incident reports.
Use the ticketing system efficiently, mastering all SOP (Standard Operating Procedure) guidelines to complete tasks independently with zero error and full SLA compliance.
Be familiar with IDC equipment such as switches, servers, and cabling; perform installation, rack-mounting, cabling, maintenance, and troubleshooting according to technical standards.
Conduct site surveys, assist in on-site operations, support minor construction tasks, and provide issue feedback to management.
Oversee and manage work order distribution, progress tracking, and ensure timely communication with ticket requestors.
Compile, analyze, and maintain IDC operational data and submit regular reports (e.g., weekly operation reports).
Provide technical training and performance evaluations for on-site engineers.
Regularly collect, summarize, and update operational experience; submit improvements to the project team for review and support the update of official SOPs.
Collaborate with the IDC Manager to complete additional operational assignments efficiently and with high quality.
Continuously summarize lessons learned from daily operations and share best practices with the team.
Qualifications
Full-time college diploma or above (Associate Degree or higher).
Major in Computer Science, Information Technology, or a related field.
Solid understanding of IDC operations, hardware installation, and troubleshooting.
Strong communication skills, attention to detail, and the ability to follow procedures precisely.
