Job Description:
The production support (Data Lake) will be responsible to monitor, support, analyze and logging when issues found. The production support must act quickly to analyze the issue with available data and find the root cause of the problem. They also develop a solution or pass the problem to related team members, all the while providing users with progress updates.
Key Responsibilities:
- Troubleshoot Issues: When technical issues with the Data Lake arise, production support must act quickly to analyze the available data and find the root cause of the problem. They may then develop a solution themselves or pass the problem to other team members, all the while providing users with progress updates.
- Assist Users: This role entails interacting with Data Lake users both internal and external departments. These interactions can occur in various setups, including in-person meetings, phone calls, emails, and live messaging chats. In all these cases, it's vital to address concerns promptly and maintain a helpful attitude.
- Contribute to Product Development: Production support participate in all stages of the product development process, including designing, building, and testing. They also create useful tools such as internal software to automate key processes or platforms where users can send inquiries and reviews.
- Suggest Improvements: Because production support deal with Data Lake issues firsthand, they can readily suggest overall product improvements, such as features that users want. Ideally, they should also proactively evaluate processes and provide recommendations to increase efficiency.
- Prepare Technical Documentation: Production support prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other common tasks include weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides.
Qualifications & Skill:
- Bachelor's Degree in Computer Sciences, Software Engineering or equivalent experience.
- 3+ years of experience in support function.
- Experience to build data pipeline with Talend or Cloud technology.
- Strong programming skills such as Python, Spark, SQL ,Hive,etc.
- Analytical mind and problem-solving aptitude.
- A good understanding in data structures or data architecture.
- Ability to communicate and simplify complex information to non-technical person.
- Good analytical and troubleshooting skills with a demonstrated proficiency at problem solving/root cause analysis to identify issues and resolve.
- Can do attitude, service orientation, and self-learning skill; superb team player.
- Ability to provide development solutions in accordance with the Software Development Life Cycle methodologies such as SCRUM and Agile.
- Financial or Telecom industry and data model knowledge.
- Experience in SQL, NoSQL, Linux, Shell Scripting, Apache Airflow or Cloud platform such as Google, AWS.
Working location: Krungsri Ploenchit Office (KSPO)
Good remuneration package will be rewarded and also excellent future career growth opportunity is available for the right candidate.
Please submit your application letter, resume stating qualifications and experiences, stating recent & expected salary to the following address:
Human Resources Department
Krungsri Consumer
17 Fl., Krungsri Ploenchit Tower
550 Ploenchit Rd., Lumpini,
Pathumwan, Bangkok 10330
Contact person: Supansa (FON)
Contact number:081-9498791
หมายเหตุ กลุ่มบริษัทกรุงศรี คอนซูมเมอร์ (บริษัทฯ) มีความจำเป็นและจะมีขั้นตอนการตรวจสอบข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของผู้สมัคร ก่อนที่ผู้สมัครจะได้รับการพิจารณาเข้าร่วมงาน
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