Description
Lead data center hardware support work that keeps our services reliable, available, and ready to scale. You'll guide complex changes, hardware upgrades, and incident response, while helping teams follow consistent, safe processes across sites.
You'll work closely with engineering, network, capacity, and security partners to identify risks, improve systems, and automate repeatable work. You'll also mentor teammates and help shape better ways of working across the organization.
Key Responsibilities
Hardware Operations and Maintenance
- Lead server and hardware lifecycle work, including troubleshooting, repairs, replacements, and validation.
- Help ensure maintenance is completed safely and without disrupting critical services.
- Guide teams on advanced power distribution and hardware maintenance practices.
Network Builds and Site Upgrades
- Plan and oversee large-scale network installations, upgrades, and migrations.
- Review risks, cabling, connectivity, and readiness before changes go live.
- Set clear acceptance criteria and sign off on completed network changes.
Troubleshooting and Incident Response
- Serve as a senior escalation point for complex hardware and operational issues.
- Lead investigations, coordinate teams during incidents, and drive lasting fixes.
- Improve ticketing, triage guides, and automation to help teams respond faster and more consistently.
Safety, Security, and Compliance
- Ensure high-risk work follows site procedures, safety standards, security requirements, and local regulations.
- Maintain clear documentation, change records, and audit trails.
- Support compliance reviews and help resolve any identified gaps.
Continuous Improvement and Leadership
- Lead post-incident reviews and use lessons learned to reduce future risk.
- Partner with engineering teams to improve availability, monitoring, and system resilience.
- Mentor technicians and specialists through coaching, training, and hands-on support.
- Help plan team readiness for on-call coverage, major events, and periods of high demand.
