As a member of the customer team you will be in charge of all activities related to generating insights needed to our business decision making.
You will be owning the reports and dashboards of the customer team and will be the main interlocutor with data analyst and business stakeholders
You will be working closely with the business stakeholders to analyze our activities in order to support the decision making process.
You will proactively make your own deep dives into the data in order to improve company understanding of customer behaviors and potential business opportunities.
You will get your hands dirty by also working with BI to produce meaningful data points
Connect with business stakeholders to generate customers initiatives to win new, retain and win back customers, hypothesis testing and rollout
Qualifications:
Bachelor's degree or higher in applied mathematics, economics, computer science or data analytics
3-5 years Experience in designing reports in business development, customer insights in retail omni-channels
Strongly understand in retail business, customer research and integrate with business planning.
Strongly experience in Large-scale data including customer, hierarchy, and transactional data
Strong data-processing with Excel.
Ability to apply logic, critical thinking and business acumen to her/his activity
Ability to explain the logic used in generating specific measures or reports
Experience using visualization tools (Tableau, Power BI) and statistical analysis tools (ie. Python, SAS or R) – is a plus
Experience in digital customer experience in a high growth, fast paced environment
Understanding of the Agile methodology a plus
Ability to deep dive into a situation in order to understand the specific customer case behind a number (investigative mindset).
Strong will to learn and to develop her/his approaches
Self-motivated, well-organized, flexible and result oriented
