Reports to: Director – HRBP Wholesale Operations
Act as a strategic HR business partner and data-driven advisor to Operations by transforming people data into actionable insights that drive workforce productivity, manpower optimization, and sustainable business performance across Makro stores.
Key Responsibilities
1. People Analytics & Insight Generation
- Lead end-to-end people data analytics (headcount, productivity, turnover, hiring funnel, labor cost, O2O performance)
- Translate data into clear insights and business actions (not just reporting)
- Build predictive models to anticipate workforce gaps, attrition risk, and productivity trends
- Provide weekly/monthly War Room insights to CEO and Operations leaders
2. Strategic Workforce Planning
- Design and drive data-driven manpower planning models aligned with sales, store size, and business growth
- Optimize workforce allocation across functions (e.g., O2O Picker/Loader vs Floor) to maximize productivity
- Develop scenario planning & simulation (e.g., sales vs headcount vs labor cost)
- Establish workforce planning governance and standard guidelines across all stores
3. Manpower Productivity & Cost Optimization
- Define and track key metrics such as:
- Sales/FTE
- Labor Cost per Order / per Store
- Productivity per role (Picker rate/hour, etc.)
- Identify inefficiencies and recommend structural improvements (reallocation, resizing, automation)
- Drive initiatives to improve labor productivity and cost of labor (COL)
4. Talent & Organization Development Insights
- Use analytics to identify capability gaps and talent risks
- Provide insights to shape:
- Next Gen leadership pipeline (SGM, AM)
- Learning & Development priorities
- Succession planning
- Partner with OD to design data-backed organization structures and SOPs
5. Dashboard, System & Data Governance
- Build and enhance HR dashboards (real-time / daily monitoring)
- Ensure data accuracy, consistency, and governance across HR systems
- Leverage digital tools and automation to improve speed and quality of insights
6. Business Partnering with Operations
- Act as a trusted advisor to Operations leaders (SGM, AM, COO)
- Translate business problems into data-driven HR solutions
- Drive execution and ensure insights lead to measurable business outcomes
Key Success Metrics (KPIs)
- Sales/FTE improvement (Productivity)
- Fill Rate & Time-to-Fill (Workforce Fulfilment)
- Labor Cost % reduction / optimization
- O2O productivity (e.g., Pick rate, SLA improvement)
- Succession pipeline strength (ready-now successors)
- Data accuracy & dashboard adoption rate
Qualifications & Experience
- Bachelor's or Master's degree in HR, Business Analytics, Economics, or related fields
- 8–12+ years in HRBP, People Analytics, or Workforce Planning
- Strong experience in data analytics, workforce planning, and business partnering
- Experience in retail, wholesale, logistics, or operations-driven business is highly preferred
Key Competencies
- Strong Digital & Data Analytics Capability (Excel, Power BI, Tableau, or similar)
- Strategic Thinking & Business Acumen
- Ability to translate data into business actions
- Strong stakeholder management with senior leaders
- Problem-solving and structured thinking
High ownership and execution mindset
