Job description:
JOB PURPOSE
To be a Company Brand Ambassador and to be responsible to achieve all the qualitative and quantitative objectives of the product category department assigned. To manage and to motivate the department team in achieving the sales target, ensuring extraordinary Client service experience, being present on the sales floor, managing the activities of the department.
RESPONSIBILITIES
BUSINESS
- Ensure an exceptional welcome and customer service, fostering cross selling among the product categories.
- Analyze the department performance and define the actons required for acheving the busness objectves.
- Give commercial suggestions to SM.
- Drive the team to exceed their KPIs.
- Be constantly up-to-date on market trend and share nsghts wth relevant functons.
- Foster the ecommerce channel development.
CUSTOMER
- Ensure high levels of customer satisfaction through excellent service
- Strengthen customer loyalty by engagng and supporting the sales team n clientelng actvties and gains new local customers to grow department sales.
TEAM
- Train and inspire the sales staff of her/his department in product knowledge, sales techniques, customer services and company procedures.
- Identify hgh potental collaborators for internal development opportunities.
- Ensure effective communication and encourage information sharing and development of ad hoc morning briefing.
RETAIL
- Guarantee an in-depth product knowledge wthn the department, working wth the relevant functions to support product/ collection training needs.
- Provde feedback and focused suggestions on department needs to the Store Manager
- Guarantee the vsual presentaton of his/her department
- Ensure effectve and effcent back-of-house organization for the department and is responsible for the protecton of the companys assets as well as the staff grooming standards to be ensured.
KNOWLEDGE AND SKILLS
- Passion and knowledge of the managed product category
- Business driven
- Team player with the ability to lead and influence peers
- Strong customer service approach
- Natural ability to serve our client
- Confident, enthusiastic and positive
- Problem solving
- Organized and detail oriented
- Market and product knowledge/passion
- Business/Retail Management degree or equivalent is a plus
- Interest in luxury/fashion, art and design
- Fluent spoken Thai and English expected
