Date: 15 Jul 2026
Company: Singapore Pools (Pte) Ltd
Work that powers communities.
Who We Are
Singapore Pools was established by the Singapore government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, it makes contributions to the Tote Board to fund a wide range of causes in social service, community development, sports, arts, education and health sectors.
Since 2004, over $5 billion have been channelled to the Tote Board. In addition, Singapore Pools also contributes about $2 billion annually to the Government in the form of taxes and duties. Its responsible gaming practices have been awarded the highest level of certification (Level 4) by the World Lottery Association's Responsible Gaming Framework since 2012.
Since inception, Singapore Pools staff have a long-standing commitment to doing good and giving back to those in need. Staff volunteers support activities held all year round, from helping disadvantaged children, youth-at-risk, underprivileged families, and elderly, to conserving the environment.
Job Purpose
Reporting to the Director, Infrastructure & Service Management, the individual will own all aspects of Infrastructure Services and Operations, including planning, development, implementation, and ongoing maintenance, ensuring that the IT infrastructure remains in optimal condition to effectively support Singapore Pools Business Operations.
What You'll Do
- Provide overall leadership and direction for Infrastructure Services & Operations teams, ensuring alignment to Business Technology and enterprise objectives.
- Build and sustain long-term working relationships across departments and functions, promoting strong cross-team and cross-vendor collaboration.
- Establish a clear operating model, defining roles, responsibilities, and accountability across infrastructure operations, and service management teams.
- Set clear performance targets at team and leadership levels, aligned to service availability, resilience, operational excellence, and cost efficiency.
- Oversee the end-to-end employee management lifecycle for Infrastructure Services & Operations, including workforce planning and staffing decisions, performance management, and career progression and succession planning.
- Actively identify capability gaps and guide hiring or upskilling strategies to address future operational and technology needs.
- Provide direction on corrective actions where performance gaps exist, including coaching plans or role realignment.
- Enforce and champion corporate, operational, and department standards, policies, and guidelines across all infrastructure and operations teams.
- Define and own the strategic direction for Infrastructure Services & Operations, ensuring alignment with business strategy, Enterprise Architecture target state, Application and infrastructure blueprints.
- Translate enterprise and BT strategies into clear, executable infrastructure and operations roadmaps, covering, Data centres (on prem and cloud), Core infrastructure platforms, Service management and operational tooling.
- Ensure technology decisions balance between innovation, operational stability, and regulatory constraints.
- Provide strategic oversight for end-to-end IT operations, ensuring infrastructure services are reliable, scalable, secure, cost optimised, and with high integrity.
- Set strategic direction for Business Continuity and Disaster Recovery (BC/DR), data integrity, Infrastructure resilience and availability targets.
- Define the vendor and sourcing strategy for infrastructure services and operations.
- Act as the strategic counterpart to Security, Architecture, Governance and Compliance, and Business leaders, ensuring clear separation of accountability and strong operational governance collaboration.
- Provide overall operational leadership for Infrastructure Services & Operations.
- Ensure infrastructure services are planned, implemented, operated, and maintained to support missioncritical business operations.
- Own operational accountability for data integrity, service availability, reliability, and performance, ensuring infrastructure operates within agreed service targets.
- Ensure operational readiness for new infrastructure deployments, platform upgrades and migrations and major business initiatives supported by infrastructure services.
- Provide governance oversight for DR readiness, operational recovery capabilities and alignment between infrastructure, service management, and business continuity planning.
- Enforce adherence to corporate, operational, and department standards, policies, and guidelines across all infrastructure operations teams.
- Sponsor initiatives that improve data integrity, operational efficiency, service reliability, automation and standardisation of operations.
- Responsible for chairing the RCG group for the approval/rejection releases, ensuring high quality implementation, minimizing incident as the result of change/release plan.
Who You Are
- Degree-qualified in Computer Science, Engineering, or related IT Discipline, with 15-20 years experience within the IT sector. Within this period, at least 10 years must have involved the management of Infrastructure Services and Operations. Such depth of experience is essential to provide the capability to manage complex IT environments and to successfully lead large-scale infrastructure setup.
- A track record of 10 years in formal people leadership roles is expected, including managing managers, leading multi-disciplinary technical teams and involvement in performance management, succession planning, and organisational design.
- Experience in representing operations at executive or governance forums, making tradeoff decisions involving risk, cost, service impact, and compliance, taking ownership of outcomes across both vendors and internal teams.
- Experience in at least one of the following environments is required: Regulated industries, missioncritical or publicfacing systems, or 24×7 operational environments.
- Strong leadership and people capability, ability to lead, coach, and motivate large technical teams, including senior managers and specialists.
- Strong relationship building capability, including engagement with C level and senior business stakeholders.
- Effective at managing performance, succession, and leadership development in mission-critical settings.
- Assess infrastructure risks, tradeoffs, and operational impacts without being handson.
- Comfortable in making decisions with balance stability, cost, speed, and compliance.
- Able to think in multiyear horizons, shaping infrastructure and operations for future business needs and evaluate technology initiatives not just for technical merit, but for business value and risk posture.
- Able to govern the effectiveness of operational processes, challenge operational models and drive continuous improvement across teams and vendors.
- Able to manage complex vendor ecosystems and resolve performance or accountability issues at senior levels.
- Accountable for costoptimised infrastructure services in supporting business operations including commercial negotiation to balance cost, service quality, and risk when making sourcing decisions.
- Able to link infrastructure investments to business outcomes.
- Able to work effectively with Security, Risk, and Compliance leaders while maintaining clear accountability boundaries.
- Able to frame operational issues in terms of business impact, risk, and options, not just technical details, having clear, structured communication of complex infrastructure topics to nontechnical audiences.
What We Offer
- Comprehensive total rewards package
- Health & wellness benefits
- Continuous learning and upskilling opportunities
- Volunteerism and community initiatives
Only shortlisted candidates will be contacted for further career conversations.
