About the job
About the Opportunity
Our client is a well-established global logistics and freight forwarding organization with operations in Thailand and is currently strengthening its Ocean Freight business to support continued growth, operational excellence, and organizational transformation.
This opportunity will take a key leadership role in driving Ocean Freight business performance, connecting Operations, Customer Service, Commercial, and supporting functions to improve service quality, operational efficiency, customer retention, and sustainable business growth.
Key Responsibilities
- Lead and support the overall Ocean Freight business, covering Operations, Customer Service, and Commercial activities
- Drive business performance, customer satisfaction, and sustainable growth
- Strengthen and continuously improve SOPs, processes, and operating standards
- Identify operational bottlenecks and implement practical improvement initiatives and best practices
- Support business development, sales growth, and customer retention initiatives
- Lead organizational transformation and continuous improvement projects across the Ocean Freight business
- Strengthen cross-functional collaboration and alignment across departments
- Establish a high-performance, accountable, and customer-centric culture
- Manage, coach, and develop management-level staff and high-performing teams
- Drive employee development through training, mentoring, coaching, and succession planning
- Support long-term organizational capability development and operational excellence
Candidate Profile
- Solid experience in International Freight Forwarding, Logistics, or Ocean Freight
- 15+ years of relevant industry experience, with strong exposure to Ocean Freight management
- Proven experience in a senior management position such as Deputy General Manager, Senior Manager, Department Manager, or equivalent
- Strong understanding of Ocean Freight Operations, Customer Service, and Supply Chain processes
- Strong commercial acumen with a proven ability to drive sales growth and customer retention
- Proven experience in SOP development, process standardization, and operational improvement
- Experience leading business transformation, change management, or continuous improvement initiatives
- Proven people-management experience, with the ability to coach, develop, and build high-performing teams
- Strong strategic thinking, decision-making, stakeholder management, and communication skills
- Collaborative leadership style with the ability to work effectively across functions
- Excellent command of English; Thai language capability would be an advantage
