Job Description
Deputy Manager: SOC Operations
About the Role
Cynclair is building the future of AI-native Security Operations. Our Azurites OpenXDR platform and Cyber Concierge model redefine how SOCs operate combining automation, explainable AI, and customer-first service.
We're looking for a SOC Deputy Manager to serve as the operational and technical right hand to our Director of Operations. This role ensures investigations are accurate, clear, and business-relevant while mentoring analysts and driving operational excellence.
Location
On-Site, Rangsit (Pathum Thani)
Key Responsibilities
Act as the escalation point for advanced investigations.
Translate technical findings into business impact language for managers and clients.
Guide analysts in using Azurites, AI-assisted playbooks, and detection logic aligned to MITRE ATT&CK.
Oversee SOC operations, ensuring SLA adherence and report clarity.
Mentor and grow the next generation of SOC analysts.
Validate AI-assisted investigations for accuracy and relevance.
Continuously improve detection, playbooks, and AI workflows.
What We're Looking For
5+ years of SOC/IR/threat hunting experience.
Strong technical expertise across SIEM, SOAR, EDR, and threat intel.
Able to be the primary technical / SOC authority to support customer engagements and lead onboardings, bridging between Customer Success and Product Teams.
Ability to bridge technical depth with executive-level communication.
Leadership and mentorship experience in a SOC environment.
Familiarity with MITRE ATT&CK, NIST CSF, and Thai PDPA/NCSA regulations (preferred).
Performance Metrics
Number of Customers Successfully Onboarded
Time to Value; Onboarding Speed
Report Accuracy & Clarity: % of reports passing without major rewrite.
Critical Escalation SLA: % of incidents escalated and resolved within SLA.
AI Validation Impact: Reduction in false positives/negatives from AI-assisted investigations.
Team Enablement: Analyst progression into advanced roles; improved CSAT feedback.
Why Join Cynclair
At Cynclair, we don't just run a SOC we are building the future of AI-native cyber defense. By combining explainable AI, agentic automation, and concierge-style service, we deliver an experience unlike any MDR or SOC service on the market. As SOC Deputy Manager, you'll be at the heart of this transformation: guiding operations, validating AI, and ensuring every customer touchpoint feels clear, fast, and trustworthy.
