Key Responsibilities
1. Strategic Leadership
- Develop and execute the shopping centre's business plans and strategic initiatives.
- Drive revenue growth, profitability, and asset value enhancement.
- Analyze market trends, customer behavior, and competitor activities to identify opportunities.
- Establish annual budgets, business forecasts, and operational objectives.
- Lead and motivate cross-functional teams to achieve organizational goals.
2. Financial Management
- Prepare and manage annual operating and capital expenditure budgets.
- Monitor financial performance, including revenue, expenses, Net Operating Income, and profitability.
- Implement cost-control measures while maintaining service quality.
- Review and approve financial reports, contracts, and procurement activities.
- Ensure effective rent collection and arrears management.
3. Leasing & Tenant Management
- Work closely with leasing teams to achieve occupancy and rental income targets.
- Develop tenant mix strategies aligned with market and customer demands.
- Build strong relationships with retailers, anchor tenants, and service providers.
- Resolve tenant issues, disputes, and operational concerns.
- Monitor tenant performance and lease compliance.
4. Operations Management
- Oversee the day-to-day operations of the shopping centre.
- Ensure efficient management of facilities, engineering, maintenance, housekeeping, security, and parking operations.
- Maintain high standards of cleanliness, safety, and customer service.
- Ensure compliance with local regulations, building codes, and operating standards.
- Develop and implement standard operating procedures (SOPs).
5. Marketing & Customer Experience
- Collaborate with the marketing team to develop promotional events and campaigns.
- Increase footfall, customer engagement, and sales performance.
- Monitor customer satisfaction and implement service improvement initiatives.
- Strengthen the shopping centre's brand positioning and market presence.
- Establish partnerships with community organizations and local businesses.
6. Risk Management & Compliance
- Ensure compliance with health, safety, environmental, and legal requirements.
- Lead emergency preparedness and crisis management programs.
- Oversee security operations and business continuity planning.
- Manage insurance matters and risk mitigation activities.
- Conduct regular audits and compliance reviews.
7. Team Leadership & Talent Development
- Lead, coach, and develop centre management staff.
- Set performance objectives and conduct regular performance reviews.
- Foster a culture of accountability, customer focus, and continuous improvement.
- Manage workforce planning and succession development.
- Promote employee engagement and organizational values.
8. Stakeholder Management
- Serve as the primary liaison between owners, investors, tenants, contractors, and government authorities.
- Present regular operational and financial performance reports.
- Build strong relationships with local communities and business partners.
- Represent the shopping centre at industry and networking events.
Qualifications
Education
- Bachelor's Degree in Business Administration, Real Estate, Property Management, Marketing, Finance, Engineering, or related field.
- 10–15+ years of experience in retail property management, shopping centre management, or commercial real estate.
- Minimum 5 years in a senior leadership role.
- Proven track record managing large-scale shopping malls, mixed-use developments, or retail assets.
Knowledge
- Retail property management
- Leasing and tenant mix strategies
- Financial management and budgeting
- Facilities and operations management
- Marketing and customer experience
- Risk management and compliance
