Deskside Support Technician L2 TH

WE'RE HIRING: DESKSIDE SUPPORT TECHNICIAN L2 IN THAILAND!

Excis is a global IT support leader, driven by innovation and collaboration.

We're looking for a proactive Deskside Support Technician to manage hardware, software, and IT assets across multiple locations.

Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

Our Global Presence

• 190+ countries served
• 6000+ engineers
• 200+ enterprise clients
  
  

Role Overview

We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. You will troubleshoot hardware, software, and network issues while delivering exceptional service, including support for executive/VIP users.

Key Responsibilities

• Deliver a high level of customer service at all times
• Provide phone and deskside support to end users across the site
• Utilize SNOW (ServiceNow) ticketing system to categorize, prioritize, and escalate issues as necessary
• Take full ownership of incidents/requests through to resolution or escalation
• Diagnose hardware and software issues, perform troubleshooting per approved procedures, and implement corrective actions
• Perform hardware and software setup, configuration, and testing in line with standards
• Assist in creating and maintaining system support documentation
  
  

Additional Responsibilities

• Maintain excellent ticket hygiene and SLA compliance
• Ensure all work is completed within agreed Service Levels (SLAs)
• Support client onboarding, transfers, and offboarding activities
• Maintain high accuracy of AMDB (Asset Management Database)
• Complete projects (e.g., asset refresh) within timelines
• Handle IMACDs and off-hours move requests
• Collaborate closely with the Team Lead and contribute as a strong team player
• Provide support for mobile device-related issues
• Demonstrate urgency and deliver exceptional service to C-suite users
  
  

Qualifications

• A+ Certification required
• 2+ years of experience in:
• Microsoft Windows environments
• Network troubleshooting
• Web-based application support
• Microsoft end-user suite
• Strong interpersonal and communication skills (written and verbal)
• Excellent analytical and problem-solving abilities
• Strong time management and organizational skills
• Experience with ServiceNow preferred (not mandatory)
• Good understanding of Office / O365
  

Technical Skills

• Operating Systems
• Strong knowledge of:
• Microsoft Windows (Windows 10/11, basic Server knowledge)
• Basic understanding of Linux and macOS
• OS installation, configuration, and troubleshooting
• Hardware Troubleshooting
• Desktops, laptops, printers, scanners
• Identifying faulty components (RAM, HDD/SSD, motherboard, PSU)
• Peripheral setup (keyboard, mouse, monitors)
• Networking Basics
• Understanding of:
• IP addressing and subnetting
• DNS and DHCP
• LAN/WAN concepts
• Troubleshooting connectivity issues (Wi-Fi, Ethernet)
• Active Directory & User Management
• User account creation and management
• Password resets
• Basic understanding of group policies
• Ticketing Tools
• Experience with:
• ServiceNow
• Jira
• Handling incidents, service requests, and SLAs
• Software Installation & Support
• Installation and troubleshooting of:
• Microsoft Office
• Antivirus software
• VPN clients
• Business applications
• Remote Support Tools
• Experience with tools such as TeamViewer
• Providing remote troubleshooting and user support
  

Benefits

• Competitive salary
• Collaborative and inclusive work culture
• Career growth opportunities in a global IT environment
  
  

Join Our Team!

If you are a problem-solver with strong technical skills and a passion for delivering top-notch IT support, we want to hear from you. Apply now and be part of a dynamic team where your expertise makes a real impact.